This page (together with the documents referred to on it) tells you the terms and conditions ("Online Shopping Terms") on which we supply any of the products ("goods") listed on our website www.houseofdorchester.com (our "Website") to you. Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from our site.
These Online Shopping Terms and conditions apply to all orders which you the customer place with us using the Website www.houseofdorchester.com which is operated by Charbonnel et Walker Limited T/A House of Dorchester. Please read them carefully before placing your order.
House of Dorchester is under the umbrella of Charbonnel et Walker Limted, a company incorporated and registered in England and Wales with company number 169938 whose registered office is at One, The Royal Arcade, 28 Old Bond Street, London, W1S 4BT ("House of Dorchester").
By using this Website you accept and agree to be bound by these Online Shopping Terms and Conditions, the Privacy Statement and such other policies of which we notify you from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights as a consumer.
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm receipt of your order by sending you an email summarising the details of your order ("Order Confirmation Email").This is the point at which we accept your order and the contract is formed ("Contract").
Any promotional or discount offers we make are designed to be used independently and are not available in conjunction with any other offer.
Generally, orders can be sent with a short personal gift message. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time.
All goods are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Where prices are displayed in alternative currencies on the Website, these are for reference purposes only and local prices may change according to current currency rates. Whilst we try and ensure all details, descriptions and prices on the site are correct this is not guaranteed and we reserve the right not to deliver goods ordered in such circumstances.
Delivery is charged as an additional cost. Please refer to our Delivery Information for full details. Our delivery charges are set out during the order process.
Although we try to ensure that all prices on the Website are accurate, errors may occur from time to time. We will contact you as soon as possible if we discover an error in the price of items you have ordered. You will then have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in retail outlets or by any other means. We reserve the right to update prices displayed on the website at any time.
House of Dorchester operates a high level of security and will not retain your card details. Should we need to issue a refund due to a price change or item being out of stock we will need to contact you to obtain your card details.
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.
When you place your order our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of data when communicating with House of Dorchester via email. Accordingly, please do not send us payment information by email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
By law we cannot sell goods containing alcohol to persons under the age of 18. Proof of ID may be requested. When you place an order for an alcoholic product using this website you warrant that you are aged 18 or over, at least of the legal drinking age in your jurisdiction and legally capable of entering into a binding contract.
All our goods are made from natural ingredients. Certain customers may have an allergy to some of them, principally but not exclusively; nuts, milk, soya, wheat and gluten. Please read the declaration [on the goods] carefully before consumption as we cannot be liable for the allergic effect of declared ingredients.
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the website except for:
Please note that you may be liable for the cost of returning the item(s) to us.
If you wish to cancel your order, please contact our Customer Services Department on +44 (0)1305 755 761 or by email on email@example.com. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us and on receipt in good condition we will refund you in accordance with our Returns Policy (below). As soon as we receive notice of your cancellation of an item and providing that the cancellation is received prior to dispatch we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge once we have made such arrangements even if the items are not dispatched.
We reserve the right to cancel the contract between us if:
If we do cancel your contract we will notify you by email and will credit your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order.
The standard time for delivery to UK addresses is within 5 working days from point of order.
We regret that we are unable to offer specific dated delivery to locations within the Scottish highlands and islands.
We aim to deliver to addresses outside the UK within 7 working days, subject to customs inspections and delays.
Deliveries to BFPO addresses can take up to 30 days, subject to customs inspections and delays.
For full information of our delivery service, please see the Website. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day. If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services Department quoting the order reference contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are to be left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.
We will endeavour to meet your requested delivery requirements but cannot accept responsibility for delays. All goods must be checked upon receipt and any quality issues, shortage or damage indicated in writing on the carrier’s delivery receipt at the time of delivery. Any claim made in respect of the above must be made to our Customer Services Department within 2 working days of delivery. No claims will be considered if we are not notified as stated.
Credits will not be given for goods returned without prior agreement and we reserve the right to recover carriage and handling costs where unauthorised returns are made.
Non delivery should be advised to our Customer Services Department within 7 working days of your receipt of our email to you advising you of the goods being dispatched.
The goods specified on this Website are compliant with United Kingdom regulations. Customers who purchase items for delivery to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.
For regulatory reasons, we are unable to take online orders for the delivery of goods containing alcohol to mainland USA.
The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes in the territory they are delivered to. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties incurred on your own purchases. House of Dorchester has no prior knowledge of any such charge that may apply or be incurred or of what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as a Social Security number when inspecting your parcel; failure to provide this information to Customs may result in the parcel being returned. In this instance we are unable to refund the cost of carriage and packaging. Please note that for items you order through the Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries liable to be opened and inspected by customs authorities. House of Dorchester cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
However, this clause 2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 2.
Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors.
www.houseofdorchester.com, its goods and content is protected intellectual property. You are only allowed to use content found on this Website as expressly agreed in writing by a Director of House of Dorchester. Any reproduction or redistribution of our goods and content may result in civil and/or criminal penalties.
In addition to these intellectual property rights, the content, including but not limited to graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free nor that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful bodies and we recommend that you have an active, up to date and complete virus checking software system installed to protect yourself.
You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and House of Dorchester. You will not express yourself as an employee, agent or representative of House of Dorchester and we are not liable for any representation, act or omission on your part.
You may not use this Website for any of the following purposes:
You will be responsible for our losses and costs resulting from your breach of this clause.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
The suspension or cancellation of your registration and your right to use this Website shall not affect either party’s statutory rights or liabilities.
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our address: House of Dorchester, One, The Royal Arcade, 28 Old Bond Street, London, W1S 4BT. All notices from us to you will be sent either to the email or postal address you provide when placing an order or otherwise shall be displayed on the Website from time to time.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations in relation to an order that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
While the Company endeavours to ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the goods and prices described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material.
The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website.
The contract between you and us is binding on you and us and on our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
Due to disrupted post services we cannot guarantee next day delivery, so please order ahead for any important events. Dismiss